Volume 1 - Issue 4
Reading Trust and Distrust in Shared Documents: Film Professionals Review Film
- Natasha Dwyer
Victoria University, Melbourne, Victoria, Australia
natasha.dwyer@vu.edu.au
- Tom Clark
Victoria University, Melbourne, Victoria, Australia
tom.clark@vu.edu.au
- Piotr Cofta
British Telecom, Martlesham Heath, U.K.
piotr@bt.com
Keywords: Trustworthiness, Trust-enablement and Performing Trust
Abstract
This research explores how one group of users perceives trustworthiness and reliability, as a form of
professional judgment, when viewing text based information that is shared and distributed publically.
In particular, this research explores how trust works in the domain of film exhibition and curating. A
group of film professionals were studied to explore how they navigate published information that the
film industry produces. The trust at stake in this context seems to be the credibility and the authentic-
ity of the information. Participants were sensitive to the interplay between what could be described
as ‘factual material’ and its representation by different writers. Each participant had developed some-
what different heuristics over the span of their professional practice. We find that once more basic
strategies to inform trust are considered, the design of trust becomes complex and contradictory. This
finding can be extrapolated to other groups who share documents professionally.